Refund policy

Customer satisfaction is important to us.

Return Eligibility

Returns are accepted within 30 days of delivery for unused and unopened products in their original packaging.

Products that have been opened, used, or damaged by the customer are not eligible for return unless they arrived damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.

Refund Process

After receiving and inspecting your returned item, we will process your refund within 7 business days.

Depending on your payment provider, it may take several additional business days for the refunded amount to appear in your account.

Shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an incorrect or defective product supplied by us.

Customer Support

Address: Warehouse #45, Street 17B
Al Khabaisi, Deira
Dubai, United Arab Emirates

Customer Support Channels

  • Email Support
  • Phone Support
  • WhatsApp Support
  • Live Chat
  • 24/7 Online Contact Form

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM

Time Zone: (GMT+4:00) Gulf Standard Time (GST)

Although our customer service team operates during business hours, you can contact us anytime using our online support channels. We aim to respond to all inquiries within one business day.