Refund policy
We stand behind the quality and purity of our 100% Himalayan Shilajit resin. If you experience any issues with your purchase, we are here to assist.
1. 14-Day Return Window
Because Shilajit is a natural ingestible wellness supplement, health and safety regulations require that returned items must be:
- Unopened, unused, and in their original packaging.
- With the tamper-evident jar seal completely intact.
- Returned within 14 days from the date of delivery.
2. Damaged or Defective Items
If your package arrives damaged, leaking, or with a broken seal, please notify us within 48 hours of delivery by emailing support@shilajit.ae with:
- Your Order Number.
- Clear photos or a brief video of the damaged jar/packaging.
We will immediately dispatch a free replacement or issue a full refund—no return shipping fee required.
3. Refund Processing
- Card Payments: Refunds are credited back to your original payment card within 5–7 business days depending on your bank.
- Cash on Delivery (COD): Refunds for eligible COD returns are processed via direct UAE bank transfer within 3–5 business days.