Cancellation policy
Here is a Cancellation Policy for Shilajit.ae that addresses your requirements:
Cancellation Policy
At Shilajit.ae, we aim to provide a smooth and transparent shopping experience. Below are the details regarding order cancellations, replacement conditions, and the handling of payment information:
1. Cancellation Conditions
- Before Shipment: Orders can be canceled before they are shipped. If the order has not been processed or dispatched, you can contact us for a full cancellation and a refund.
- After Shipment: Once the order has been shipped, we cannot cancel the order. The cancellation request will only be processed if the item meets the return and refund conditions.
2. Replacement Conditions
- If the wrong product was sent, the product is defective, or it is damaged in shipping, you may request a replacement within 7 days of receiving the item.
- The replacement will only be processed if the product is returned in its original condition with the packaging intact.
3. Non-Cancellation Items
- If there is no cancellation policy for certain items (e.g., custom-made or perishable products), this will be clearly stated on the product page before you make a purchase.
4. No Third-Party Sharing of Payment Information
- Shilajit.ae will not pass any debit/credit card details to third parties. All payment details are processed securely through trusted payment gateways.
5. Contact for Cancellations & Replacements
To request a cancellation, replacement, or for any other queries, please contact our support team:
Email: pkshilajit@gmail.com
This Cancellation Policy ensures that customers are aware of the terms regarding order cancellations and replacements. Let me know if you need any adjustments! 🚀